Motorama Reviews

My battery wasn’t performing well. I was really thankful to drive my Ford Ranger over to Motorama Ford Moorooka. When I got to the service area, Craig and his crew delivered an exceptional service for my vehicle. They showed real dedication to customer care and were super professional. They even went the extra mile to set up my car for servicing and arranged a rental for me to get to work and finish my shift. I truly appreciated how the staff collaborated as a team to provide outstanding service. Craig and his team are a real asset to the company. Best, Tania

I had a fantastic service experience! Thomas was super friendly and really helpful. I took a test drive at about 9:45 AM, made an EFT deposit, filled out some forms, and left the showroom by 10:10 AM. Thomas took care of all the necessary paperwork and got in touch later to let me know the vehicle was ready for pickup at 2:00 PM. After I made the payment and signed a few more papers, I was out the door by 2:20 PM. This kind of service is top-notch, and a big shoutout to everyone at Motorama Hillcrest - Many thanks, Roy!

Craig Mealy at Motorama Hillcrest was a huge help in picking out my car. He was super friendly and made me feel like a buddy instead of just another customer. He stuck around until I drove off with my new ride. The rest of the crew, including Jusy, Jakob, and Tom, were also really nice and attentive. I’m definitely heading back there when it’s time to trade up. Thanks a bunch!

Last year, I purchased a car and wanted to disable the automatic locking feature. We could have it serviced nearby, but only the dealer could handle the locking issue. I checked with them verbally and made an appointment. I even got an email saying they would take care of it during the next service. Before the appointment, I confirmed again, and they assured me they had set aside extra time to fix the automatic locking. I double-checked when I dropped off the vehicle. My wife and I ended up losing 4 hours of pay just shuffling cars to get this locking issue sorted. But when we picked up the car, they hadn’t done the work at all! Yet, they still charged us the full amount that included the service.
Update 17 Sep 2022: I’ve been waiting a week for replies to my emails and calls to sort this out. Motorama, where are you?
Update 5 Oct 2022: The service manager reached out a week ago, but nothing has been fixed, and I haven’t heard back since.

I just bought a car and the whole experience was quick and straightforward. They assisted me in getting the vehicle I desired. One thing I’d recommend is to make sure that anything you agree on verbally is also documented in writing. All in all, it was a fantastic experience.

On the 10th of September, I was informed to bring my car in on the 15th at 10:15 AM for a mechanic to check if it needed a rear main seal replacement before they could schedule the major repair. I was assured that once I arrived with the vehicle, the inspection would be quick, and I’d be out in about thirty minutes. However, when I showed up today at the agreed time, I was told that the inspection wouldn’t happen for several hours. I had taken time off work for this. What a total waste of time! There were plenty of frustrated customers around too. Is this how they usually operate? The dealer has my contact info.

Right from when we stepped into the showroom to the moment we drove off with our new ride, we can genuinely say that Chloe was super informative and really knew her stuff about the car. She kept us in the loop throughout the whole process, and buying the car was a breeze. We’d definitely suggest her to anyone looking for a car in the future. Big thanks to you, Chloe!

Only giving one star because I had to keep things moving on this site. Bought a demo car back in May 2019. Since it was a demo, its first service happened earlier than expected. But the computer settings weren’t reset. Just a lack of attention to detail, you know? This got sorted out at HSV in Townsville. Right now, we’re facing issues with the paint protection on the car, but sadly, Motorama Springwood seems pretty uninterested in helping us out with this issue, which, by the way, is still under warranty. I wouldn’t recommend this company to anyone, nor would I ever buy another vehicle from them.

I had a fantastic experience at this dealership! Honestly, I couldn't have snagged a better deal without Tiana from Motorama Mitsubishi Moorooka. Tiana Harris was super helpful and took care of everything for me. I’ll definitely be telling others about this place. Thanks a bunch, Motorama!

I've never experienced customer service quite like this. The management at Motorama Moorooka Used Cars delivered a level of service that was simply impeccable. Big shoutout to Mick and Allan, who took great care of me; they were super friendly and really helpful. I'll definitely keep them in mind!

Had a fantastic time dealing with Motorama Mitsubishi in Hillcrest QLD 4118. My sales consultant, Mick, really exceeded what I thought was possible. His amazing know-how and skills are just mind-blowing. Being treated like a valued customer made the whole experience so enjoyable. Super friendly and genuinely trustworthy!

I'm talking about Mitsubishi motorama over at Marooka. Nathan and Sandy are truly among the finest folks to work with for servicing my Mitsubishi Lancer and Outlander. I’m based in Victoria Point, but I’ll always make the trip to see these guys because they’re just that good. They really instill a sense of trust when it comes to your vehicles. Huge thanks to Mitsubishi Marooka - a solid 10 out of 10!

Mitsubishi Moorooka
4/12/19. I own a 2003 Pajero and was trying to find out where the front AC relay is located. They told me they couldn’t help and that I’d have to pay for a technician (ka-ching!). I’m really let down by the lack of assistance shown, especially since I’ve purchased two new Pajeros in the past. This feels like a real slap in the face... Heads up to all future Mitsubishi buyers!!!!

I was really let down by Motorama Browns Plains. Took my car in March, and I've been a regular since I got it. The last time they had my vehicle, it sat there all day without being touched until 2 PM, and then they handed it back at 5 PM, charging me a whopping $409 for labor. It's just outrageous! Who charges that much for three hours of work? They claimed my car wasn’t under warranty, even though it’s only two years old. Plus, they scratched the paint down to the metal, about the size of a 50-cent piece! Their prices are sky-high, and the service is just terrible. After at least five visits, I’ve finally switched to another company. Let me tell you, the customer value they promise is definitely not delivered.

This is the only dealer we’ll choose for buying or servicing our vehicle. We traded in a Pajero for a SV6 Commodore. The trade-in deal was reasonable, and Julian's service was top-notch. He didn’t pressure us at all, just super friendly without being too much. After dealing with other dealers, it felt like a breath of fresh air! When we picked up the Commodore, he took his time showing us how to use the navigation system and everything. Julian's service is truly impeccable. We’re planning to buy a car for our daughter soon, and Julian will be our first stop. Thanks to him, we’ll only get our cars serviced at Motorama.